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COVID-19 Prevention Policy

To our valued customers,

The COVID-19 pandemic is creating an unprecedented environment of uncertainty, and we are all trying to do our best to ensure the safety of our communities and loved ones through these constantly changing times.

I wanted to let you know that we are doing everything we can to make sure that everyone involved in Frangipani Baby - from our suppliers and shipping partners to our customers -  can feel reassured that we are taking all necessary precautions to make sure everyone is as safe as possible.

We are following all Australian and Victorian government guidelines to ensure safety in every aspect of the business.

I’ve outlined some of the specific extra precautions we’ve put in place below. We will continue to monitor the situation as it develops and will update our approach based on any new advice given by the Australian and Victorian governments, as well as the World Health Organisation (WHO). 

 

Thank you for your ongoing support,

Jo (and family)

FAQs

What extra precautions are being taken when packing my order?

Extra steps are in place to ensure products are handled and packed as hygienically as possible, including the use of hand sanitisers and protective gear. 

 

What extra precautions are being taken for deliveries?

Our delivery partners have taken on extra measures that meet advice given by government and health authorities, such as use of gloves, sanitisers and other hygiene precautions. This means your package will get to you as safely as possible.

What changes will happen with Stage 4 restrictions?

Please read the blog post about Stage 4 restrictions in August and September.  https://www.frangipanibaby.com.au/blogs/news/victorian-stage-4-restrictions-in-effect